Who Is Responsible For Patient Safety?

• All Grady Health System employees
• All medical staff
• All Grady Health System patients and family members

What is the "You Speak... We Listen..." Program?
Grady's "You Speak... We Listen..." patient safety program is our assurance to you that we continuously focus all of our skills and expertise to provide the safe delivery of quality health care for all patients.

You speak…

• When you don't understand your care
• When you are not comfortable with a test or problem
• To tell us about all the medications you are taking
• To tell us about your food and medication allergies
• When you think we made a mistake
• When you don't see us wash our hands in your presence prior to contact
• When we don't check your armbands prior to your receiving medications, lab tests, or other procedures

We listen…

• When you are not comfortable with your treatment
• When you believe we made a mistake
• When your experience was not what you expected
• When you have questions about equipment, tests, and procedures
• When discharge instructions are not clear
• When you don't understand why certain medications are prescribed
• When you may have forgotten to tell us everything regarding your healthcare and treatment before coming to us